Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we strive for perfection in every order and offer resolutions for any quality concerns. While we cannot accept physical returns of food items, we are committed to ensuring your satisfaction through replacements or store credit for eligible issues.

Return Process

• 1.
  Capture Quality Issues

  If your order arrives damaged or does not meet our quality standards, please take clear photographs of the product and the packaging immediately upon receipt.

• 2.
  Contact Our Team

  Email our customer support within 24 hours of delivery at [email protected], including your order number and the photos of the item in question.

• 3.
  Internal Review

  Our pastry chefs and quality control team will review your claim within 1-2 business days to determine the cause of the issue and validate the request.

• 4.
  Resolution Processing

  Once approved, we will initiate a priority replacement shipment or issue a store credit for the full value of the affected items to your account.